PerlDesk is a browser based help desk software and email management solution designed to streamline the operation of managing emails, support tickets and customer communications, with built in tracking and response logging it is an ideal help desk solution for companies with one or more members of staff or for those who want to organise client communications.

DeskPRO is a customer relationship management system. The major components of this system include:

- A ticket system for interaction between staff and end users, providing both web and e-mail interfaces for users and staff
- A category-driven knowledgebase for self-service questions & answers
- Staff teamwork tools (news, private messaging, etc.)
- Staff self-management tools (calendaring, performance stats, etc.)
- Extensive statistics and reporting facility
- Billing system
- Customized fields for tickets and users
- Highly accessible to all users and skill levels (context-sensitive help system, multiple languages support, etc.
- Advanced administration controls (template editor, technician permissions editor, system settings, etc.)

Cerberus Helpdesk é um Software de Helpdesk com vários funções úteis como:
- Ferramentas Anti-Spam
- Relatórios
- Modelos de E-Mail
- FAQ (Knowledgebase) integrado
- Multilingual
- Interface personalizado

Kayako SupportSuite offers true integrated Multi-Channel solution allowing you to manage your emails, online issues, chats, self service and issues received by phone. Some key features of the product include:

- AJAX based Rich User Interface
- Active Directory (LDAP), vBulletin, ModernBill integration
- ViewShare feature allowing you to guide your clients in realtime
- Staff to Staff Voice Chats
- SLA's, Work Schedules and Escalations
- Detailed Reports and Analytics
- Microsoft® Outlook® Integration
- Teamwork module allowing you to create shared Events, Contacts and Tasks